Service Manager /Responsable SAV Allemagne

Job Description:

As a Service Manager Germany, you will be responsible for:

– Managing the operational and technical activities of the After-Sales Service in Germany
– Planning, coordinating, and supervising field service technicians
– Monitoring warranties, contracts, and technical interventions
– Providing technical support for complex diagnostics
– Participating in customer meetings and monitoring SAV contracts
– Ensuring customer satisfaction and service quality
– Monitoring SAV performance indicators (KPIs, costs, availability)
– Preparing activity reports and administrative follow-up
– Ensuring compliance with quality and safety standards
– Participating in continuous improvement actions for SAV processes
– Managing ERP / CRM / CMMS tools and the ticketing system

Profile Required:

– Technical or industrial degree (Bachelor’s or Master’s degree)
-Significant experience in industrial after-sales service or field maintenance
– Skills in mechanics, hydraulics, electricity, and onboard electronics
– Experience in managing technical teams
– Good knowledge of ERP / CRM / CMMS tools
– Fluent German required
– Professional French and English required
– Italian is a plus
– Leadership, rigor, and strong organizational skills